At Aquafresh Repair (“Company”, “we”, “our”, or “us”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our water purifier services, website, or mobile application (collectively, the “Services”).
- Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, phone number, email address, billing address, and service location.
- Service Information: Details about your water purifier model, service history, and maintenance requirements.
- Payment Information: Billing details, transaction history (processed securely through third-party payment gateways).
- Usage Data: IP address, browser type, device details, and interaction with our website or app.
- Communication Data: Feedback, inquiries, or support requests you send to us.
- How We Use Your Information
We use the collected information to:
- Provide installation, maintenance, and repair services.
- Process bookings, payments, and invoices.
- Communicate service updates, reminders, and offers.
- Improve our products, services, and customer support.
- Ensure compliance with legal and regulatory obligations.
- Sharing of Information
We do not sell or rent your personal information. We may share your data with:
- Service Technicians/Partners: To complete service requests.
- Payment Processors: To handle secure payments.
- Legal Authorities: When required by law or to protect our rights.
- Third-Party Providers: For hosting, analytics, or customer support, under confidentiality agreements.
- Data Security
We use reasonable security measures, including encryption, secure servers, and restricted access, to protect your information. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of promotional communications.
- Request restrictions on how your data is processed.
- Withdraw consent (where applicable)
6. Cookies and Tracking
Our website/app may use cookies and similar technologies to enhance your experience, analyze usage, and personalize services. You can disable cookies in your browser settings, but some features may not function properly.
7. Data Retention
We retain personal data only as long as necessary to provide our services or comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.
8. Children’s Privacy
Our services are not directed toward children under 13 (or under the applicable legal age in your region). We do not knowingly collect information from minors.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website/app with a revised “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
Aquafresh Repair
Email: contact@aquafreshrepair.in
Address: Sodepur