Welcome to Aquafresh Repair (“Company”, “we”, “our”, or “us”). By booking, purchasing, or using our water purifier services (“Services”), you (“Customer”, “you”, or “your”) agree to be bound by these Terms and Conditions. Please read them carefully
- Services Provided
We offer installation, maintenance, repair, and replacement services for water purifiers as per the service plans and packages displayed on our website, mobile app, or provided through our representatives.
- Service Booking
- Services can be booked through our website, mobile app, or customer care.
- Bookings are subject to technician availability.
- You must provide accurate contact and service location details.
- Service Charges & Payments
- Charges for services will be communicated before booking confirmation.
- Payments must be made through our accepted methods (cash, card, UPI, or online gateways).
- Service charges are non-refundable unless otherwise stated.
- Any additional spare parts or consumables will be billed separately.
- Customer Responsibilities
- Ensure safe access to the installation/service location.
- Provide accurate information about the purifier model, condition, and past service history.
- Maintain the purifier as per user guidelines to avoid damage.
- Do not attempt unauthorized repairs or modifications, as this may void warranties.
- Warranty & Liability
- Warranty on spare parts or services will be as per manufacturer or company policy.
- We are not liable for damages caused by misuse, negligence, or third-party repairs.
- Our liability is limited to the amount paid for the specific service.
- We are not responsible for indirect or consequential losses (e.g., water leakage damages)
- Cancellation & Rescheduling
- Cancellations should be requested at least [X hours] before the scheduled service time.
- If a cancellation is made late or if the customer is unavailable at the scheduled time, a cancellation/rescheduling fee may apply.
- The company reserves the right to reschedule due to unforeseen circumstances (e.g., technician unavailability).
- Privacy
Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.
- Limitation of Use
Our services are meant only for domestic and commercial use related to water purification. Any misuse or illegal use of the service is strictly prohibited
- Changes to Terms
We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on our website/app with a revised “Effective Date.” Continued use of our services means you accept the updated Terms
11. Contact Us
For questions or concerns about these Terms, please contact:
Aquafresh Repair
Email: contact@aquafreshrepair.in
Address: Sodepur